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How to Ship Your Broken Glasses to FrameFixers for Repair

Mail your broken eyeglass frames using USPS, UPS, or FedEx:

Please provide your name and email address with all shipments so we can provide you with a written estimate! FrameFixers
4736 Onondaga Blvd
PMB 106
Syracuse, New York 13219

Instructions for Sending FrameFixers Your Glasses for Repair

  1. Please print and fill out the Customer Information Form. If you don’t feel comfortable mailing your credit card info, we can take the information from you after you approve the cost estimate.
  2. Mail your glasses along with the Customer Information Form to the address above.
  3. Once your glasses arrive, we photograph them and begin our estimate for repairs.
  4. You will receive an estimate within one business day after your glasses have arrived at FrameFixers.
  5. If you do not approve of the estimate, we return your glasses. We pay return shipping with insurance and tracking.
  6. If you approve the estimate, we will begin work ASAP. If you have not provided your payment information yet, we will request it now.
  7. Your card will be charged once your glasses are repaired and ready to ship.

We can receive and ship glasses anywhere in the world.

We accept VISA, MASTERCARD, AMERICAN EXPRESS, Money Orders and Personal Checks.

Signature is required on all orders. Thank you!

Printable version of this form

Visa Mastercard Logo

Return Shipping Information:
Name: ______________________________________
Address: ____________________________________
Contact  Phone: ______________________________
Email: ______________________________________
How would you prefer to receive your quote?

Add Ons:
Prescription Information (Optional):
Right (OD)        
Left (OS)        

Pupillary Distance (PD): _________

Payment Method:
Check ____ Money Order ____ Credit Card Type______
Give Credit Card info here or call 1-866-FRAME-FX
Name on Credit Card: ___________________________
Visa Mastercard Amex Logo
Card Number: ________________________________
Expiration Date: ______________________________
Billing Address if different:____________________________
City:____________________State: _______ Zip:_________
Signature: ______________________________________
PLEASE NOTE: FrameFixers takes every precaution to
protect all plastic and metal eyeglass components during
repair procedures, however, we can not be responsible for
discoloration or abrasions that may occur to used parts.

Printable version of this form